Visitor
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2 Messages
Returned equipment but still getting charged
This is getting ridiculous. I've been bombarded by harassing e-mails, constant fees, and no end of frustration. I returned my equipment via UPS store over a week ago and was still being charged and emailed. I contacted support and gave them my tracking number from UPS. The service rep said I could chat online to ask them about removing or refund the late fees, but I haven't been able to get a chat agent during normal hours online for *weeks*. I tried calling 1-800-XFINITY and the automated system blows me off or flat out hangs up on me every time! I like the speed of this service but the experience dealing with random upcharges, stacking fees, email harassment over equipment i already returned, and unhelpful reps has been astonishing. This is not the first time I have encountered a roadblock like this with Xfinity, and I need some serious help!
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Oh, no! We apologize for the experience, and the trouble with the equipment return, @user_d522b5. We can definitely assist with getting this in order for you. To get started, send us a Direct Message with your full name and address. Thanks for connecting with us here, and we look forward to getting this corrected for you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityKei
Official Employee
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1.4K Messages
2 years ago
Hi @user_d522b5 Thanks so much for allowing our team to assist you in resolving your equipment returns! If you need anything more we are here 24.7 to help!
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user_82b254
Visitor
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1 Message
2 years ago
Dear Xfinity,
I am writing to express my extreme dissatisfaction with the charges I have received for returning equipment to your company. I recently returned the equipment on the date that was agreed upon, but to my surprise, I received a bill for a charge that was unjustified and unacceptable.
I have contacted your customer service several times to resolve this issue, but I have not received a satisfactory response. I have been told that the charge was for a missing component, which is not true, as I returned all the equipment in its entirety.
I have been a customer for a matter of a few weeks and never have I experienced such poor customer service. I refuse to pay for a charge that is not justified and demand that it be reversed immediately.
If this issue is not resolved and the charges are not reversed, I will be left with no other option but to take legal action. I do not wish to escalate the matter, but I cannot be held responsible for charges that are not legitimate.
I hope that you will take this matter seriously and resolve it promptly. I appreciate your attention to this matter and look forward to hearing back from you soon.
Sincerely,
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user_703c14
Visitor
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1 Message
2 years ago
Also me too, my equipment has been returned at an offical Xfinity store but I'm keep getting emails saying that I need to return my equipment and has been charge for $107.
And now I'm trying to getting into contact but no luck for me.
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user_b17f4c
1 Message
2 years ago
I returned equipment almost a month ago and just noticed I am still getting charged. The same thing happened when I returned equipment about 6 years ago. It seems like it's company policy to keep charging customers for returned equipment until they complain.
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