1 Message
Returned Equipment But Sent To Collections
I’m furious. A couple years ago I was getting calls about equipment that wasn’t returned and I informed you guys that the equipment was returned directly to the Comcast store in Tigard Oregon in the Bridgeport shopping center. I just looked at my credit score and now I see it dropped 50 points because you guys sent that to collections? Oh and on the phone when I spoke with a customer service rep he said they’d drop the charge since I returned the equipment. This is ridiculous and I’m frustrated that I’m still a customer to this day. I want this off my credit report as I’m not paying for something I don’t have because IT WAS RETURNED!
XfinityMarcus
Official Employee
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1.4K Messages
2 years ago
Hello, @user_tf8d3b, I know how important it is to ensure your credit report reflects an accurate depiction of any potential debts. I am happy to help address this issue with you. Firstly, we will want to make sure your older account is properly reflecting the equipment return. Let's get you in a direct message to gather your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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