Return shipping label

I have been chatting with reps for two days now. All they tell me is to go to the xfinity.com/returns to get a label. However, when I use this link I cannot see the device they want me to return because my account is now closed. I asked at the time I was closing my account if the device needed to be sent back or if there was anything else I needed to do to close the account and avoid future charges the rep said no everything was done. Fast forward to now and I have a bill for $150 for non-returned equipment. I have been trying to get a label so I could send it back and they just tell you to give your equipment to a UPS worker and they will do the rest. UPS says I do 100% need a return shipping label or they have no idea where to send it, makes sense to me. Tell the Xfinity rep this and they say no UPS can take it like that. I was also told I could take it to an Xfinity store, however, the closest one is about an hour away. Before you ask no they do not reimburse for wasted gas or therapy from dealing with them. I was almost ready to make the drive when I was arguing with a rep via chat and they made the mistake of pasting in the section of their documentation that was meant for the employee only. This stated that not all Xfinity equipment can even be returned to an Xfinity store and they can refuse it. When I brought this up I was ignored and told to give the plain box to UPS and just provide them with my Xfinity account number. Again UPS said please don't do that that means nothing to us we need a label. 

What I have learned is they will make it impossible to send back the equipment so they can keep charging you. Sadly for them, I take screenshots when I chat in because of all the other things [Edited: "Inflammatory"].

I have now done some hefty research [Edited: "Inflammatory"]. I specifically asked them not to send me the router because I use my own for this reason yet they still sent it. Now from what I have learned online even if by some act of god you can return the device they will claim it is damaged so they can still charge you for damages.

I am not making this post to get help from Xfinity I know it won't come and they are just trying to get me to rack up excessive charges. I[Edited: "Solicitation"] I will be sending letters to my state representatives as well as contacting a lawyer to help me fight this. It may be a small fee to some but they stack these fees month after month and when they go unpaid they go to collections. From what I'm seeing in my research they do this because they can collect upwards of 13 million dollars a year from these fees. With that in mind, it makes complete sense why they would try so hard to keep you from sending the equipment back and find other reasons they need to charge you. I will also be creating this post on other sites like Reddit in case it is removed by Xfinity. I will not sit back and allow this [Edited: "Inflammatory"]

[Edited: "Solicitation"/"Inflammatory"]