return shipping label for equipment

user_3osi97 Good morning to you! Thank you for reaching out to us for help with receiving a return label I'm sorry that the site is causing trouble and not allowing you to print the label. I understand fully that you want to avoid any charges for the device as well. No reason to pay for an item you are not using. I'm sorry that speaking with our customer service team was also a frustrating time. You found the best team to help with this and I will be able to help out. 

I am going to guess that you have already tried to clear the cache / cookies on the browser when working with our support teams. If not, that may help out. 

Can you please send us a direct message with your name and service address? We will be able to verify the account from there and work with you to have the equipment returned. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message