Visitor
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1 Message
Return of equipments received
I am being charged for the equipments I am no longer using and were returned weeks ago. I talked to a customer support agent for cancellation of service the first week of this month. My email is [Edited: "Personal Information"]. phone number [Edited: "Personal Information"].
XfinityJohnG
Official Employee
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3.3K Messages
12 hours ago
Thank you for reaching out here about those equipment charges. I will be happy to take a look at your account from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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