It doesnt work that way, the only way your plan will increase without your knowlege is if your initial discounted rate/contract has expired and you are now paying a non promotional rate.
If your promotional rate is expired than you will have to contact comcast.
It was a promotional rate. The new, non-promotional rate is too high. New plans that are on the site have 1/3 the download speed of what I have. I want the same speed I have at what I had been paying. There is noone to contact at Comcast, just a useless robotic chat with canned answers that do not match my question, and this community. There's also Reddit, Twitter & Messenger but I don't have nor want the latter 2. I want a human to speak with!
I can help by checking into new promotions for you in your area.
Can you please private message me your full name? Thank you for posting to our forums. To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
I'd be happy to step in and assist you with your billing concerns. Can you send me a private message verifying your first and last name, and account number? To send a private message, click on "ComcastChe" and then click send a message.
spikedzombies
New Poster
•
5 Messages
5 years ago
It doesnt work that way, the only way your plan will increase without your knowlege is if your initial discounted rate/contract has expired and you are now paying a non promotional rate.
If your promotional rate is expired than you will have to contact comcast.
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yosteve20
Frequent Visitor
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5 Messages
5 years ago
It was a promotional rate. The new, non-promotional rate is too high. New plans that are on the site have 1/3 the download speed of what I have. I want the same speed I have at what I had been paying. There is noone to contact at Comcast, just a useless robotic chat with canned answers that do not match my question, and this community. There's also Reddit, Twitter & Messenger but I don't have nor want the latter 2. I want a human to speak with!
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CCMartin
Gold Problem Solver
•
2.9K Messages
5 years ago
Hi there, @yosteve20.
I can help by checking into new promotions for you in your area.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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yosteve20
Frequent Visitor
•
5 Messages
5 years ago
I followed your instruction to send a private message twice. Haven't heard back.
What gives?
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yosteve20
Frequent Visitor
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5 Messages
5 years ago
Is there anyone alive who can help me?
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @yosteve20,
I'd be happy to step in and assist you with your billing concerns. Can you send me a private message verifying your first and last name, and account number? To send a private message, click on "ComcastChe" and then click send a message.
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