Visitor
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1 Message
Return Label
Please advise.
I recently transferred 4 cell phones from a different carrier. I now have my business & personal cell, internet & landline with Comcast. I spend thousands…
I did not receive the email with the return label to receive my $800 credit for my IPhone 14 Pro. Now you are refusing to send me the label since it has been 30 days…no one ever told me there is a time limit to return or you will not receive a credit. I need someone to send me the return label so that I can return the iPhone & be credited the $800 I was promised. I would like to continue to give you my future business so please advise as to my next steps. Thank you in advance.
XfinityAdrienne
Official Employee
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1.7K Messages
9 days ago
Good Morning, @user_wuxgtj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting the trade-in completed, and never receiving the return label. I would be more than happy to look into the details on our end, and submit a ticket for our team to investigate the Xfinity Mobile account. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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