Visitor
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1 Message
Return Label Not generating
I recently moved and need to return my equipment. However, the device list does not come up at all when I try to get a return label, so I can't complete the process of generating a label for home pick up or UPS drop off.
I don't want to end up charged for the equipment because of an Xfinity portal issue! I have moved 300 miles away from the nearest xfinity store/location so in-person drop off is no longer an option for me.
CCAlisha
Problem Solver
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571 Messages
1 year ago
Hello, user_a4bb28 sorry to hear you are having troubles printing off the return label. No need to worry. You can visit The UPS store and a member can scan the equipment and verify Comcast property and process the return shipment.
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