Visitor

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2 Messages

Friday, February 13th, 2026 5:20 PM

return equipment

I lived in a Wi-Fi-ready unit, and I’ve been receiving a message saying I need to return the equipment after cancelling my service. 

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Official Employee

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1 Message

1 hour ago

Hello user_twu5tf We would like to help you with this!  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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