5 Messages
Retrain your agents
What is the email address for me to send a written complaint about customer service? I have been bounced around on the chat agent service, talked with multiple people on the "phone" customer service and no one can address my complaint.
XfinityThomasC
Official Employee
•
2K Messages
3 months ago
Hello, @user_0ax2wx address complaints on this platform. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0