B

Visitor

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1 Message

Tue, Nov 30, 2021 3:03 PM

Retention/Cancel

Hello,

I just noticed my Xfinity bill is now up to $200 a Month with no one-time purchases.   This seems quite high.  How can I discuss possible savings or even possibly canceling the service?  I read about a Direct message icon but do not see it on my screen.  Thank you.

Accepted Solution

Official Employee

 • 

73 Messages

2 m ago

Hi @bubbler86, I can definitely understand your concern with the bill considering you haven't made any changes yet it has increased. We truly do value your long time loyalty and business. It would be my pleasure to review our available plans and packages to ensure you're getting the very best value for your services.

Could you please send our team a private message with your full name and full address? We'd be glad to get started on researching offers for you.

 

To send a "Peer to peer" ("Private") message:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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