Retention

My Comcast bill is ridiculous and I cannot afford the price. Is there anything I can do before I cancel my service?

Responses

user_hha999

Frequent Visitor

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25 Messages

1 year ago

I am having the same problem. I was just chatting with an agent and instead of giving my options to lower my bill, she kept trying to sell me Xfinity Mobile.

1

0

user_hha999 I'm sorry to hear you're having a similar issue. We'd be happy to check our rates and what options we have to lower your bill. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Billing

user_hr3zod

Retention

user_hha999

XfinityDilary

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