Visitor
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1 Message
retention
My bill went up and when I chatted about getting a new promotion, the rep closed the account and shut off the cable and internet. After 4 hours of being told that they were working on it, I went in to a store. The store tried to charge an activation fee. They fixed the cable but were unable to help with the bill. Gave me the number to retention but then retention could do nothing today except to tell me that we are already on the cheapest plan. Unhappy about the all the recent service from Xfinity. including the new modem that we were charged for. and it constantly shuts off.
XfinityBillie
Official Employee
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3.3K Messages
1 year ago
@user_f6cd10 This is never the experience we want for our valued customers. I would be more than happy to double-check the available promotions and see if there are any other options available to help reduce your bill. I'd also like to look into the concerns regarding the services themselves. Please send us a DM to Xfinity Support with your full name and address to get started.
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