Visitor
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1 Message
Retention Request: 10-Year Customer Evaluating Fiber Offers (Cottage Grove, Minnesota)
I am a long-term customer in Cottage Grove, MN. My neighborhood is currently being built out by Gateway Fiber and Quantum Fiber, both offering 1-Gig symmetrical service for significantly less than my current Xfinity bill.
I prefer to stay with Xfinity to avoid the hassle of a new installation, but I am looking to move to your lowest 5-Year Price Guarantee for 1-Gig service to match the current market rates in my zip code. I also require the equipment and unlimited data to be included, as per the current 'Fiber-Powered' promotions.
If Xfinity can't compete with the local fiber pricing, I'll need to set a disconnect date. Can an official employee help me see what the best current retention offer is for my address?
XfinityQuemekia
Official Employee
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1K Messages
17 days ago
Hi there @user_x191i7, we truly appreciate your loyalty and would be more than happy to take a look at your available offers. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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