Visitor
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1 Message
Retention question
To Xfinity Support,
I've been a customer for almost 8 years and have been happy with the service.
Being retired and on a fixed income I need to start looking for all options for Internet and TV. My current bill is around the $250 range, and it is just way too high.
I'd really prefer to stay with Xfinity at this point but in this economy every dollar counts, and I need to look at other options if nothing can be done about the monthly cost.
Could you please review my account and let me know what options are available?
Thank you.
XfinitySean
Official Employee
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704 Messages
2 hours ago
He there user_n91dmj, and welcome to the community forums! We truly appreciate you reaching out to give our team a shot to see what can be done. Please send a direct message our way with your full name, name on the account (if different), and service address, and we'll take a look together!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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