Visitor
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1 Message
Retention offers.
Dear Xfinity Customer Support,
I’ve been a loyal Xfinity internet customer for over 20 years, and I’ve generally been very satisfied with the service. However, my current monthly rate has continued to increase over time and is now $110 for my internet plan.
AT&T is currently offering fiber internet at the same speed for $55 per month. Before making any decisions about switching providers, I wanted to check whether Xfinity has any new promotions or loyalty discounts that could match or come close to this offer.
I value my long-term relationship with Xfinity and would prefer to stay if a more competitive rate is available.
Thank you for your time, and I look forward to your response.
Sincerely,
EG
Expert
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115.3K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.5K Messages
1 day ago
Good afternoon user_kugxqd.
Happy to investigate some promotion options for all valued long time customer. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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