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user_c8k6qy
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2 Messages

Monday, September 2nd, 2024 7:40 PM

Retention Department

I need help with my Internet Billing, I spoke with an agent Last Month and thought we had resolved the issue but today I saw my next months billing amount and nothing has changed. I just spent 2 hours chatting with 4 different agents that all escalated or passed the buck to someone else. Each transfer was to a Supervisor yet they all repeated the same script. This has been very frustrating and forcing me to shop for another provider. AT&T is my phone service provider and have some good deals available. 

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3 months ago

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EG

Expert

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107.1K Messages

3 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAlyssaA

Official Employee

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1.7K Messages

3 months ago

Good afternoon @user_c8k6qy, and thank you for reaching out on our Community Forums, we appreciate it and hope you are having a wonderful Labor Day so far! I'm sorry to hear about your billing issues and the frustrations you are experiencing trying to have it resolved. Rest assured, our team is here to help with any bill concerns you may have. Can you tell us a bit more about your billing issues? 

 

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user_c8k6qy

2 Messages

I have the 1200 Mbps plan and it went from $80 to $141, I am told the promo ended and there is no other promo available. I do not want to pay $141 or the $110 offered to me by each of the 4 agents I just chatted with.

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3 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

Gotcha @user_c8k6qy, thank you for confirming that your promotion ended and you're unhappy with your price increasing from $80 to $141/month. As a mom who is constantly budgeting, I know how important it is to keep costs down and assure you that our team is here to help. We'd be happy to look into current offers to see how we can help get your bill down. In order to review offers further, we will need to collect a few pieces of sensitive information and send over an authentication code for security purposes. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

 

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3 months ago

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