1 Message
Retention Department/ Live Person
Is there anyway anymore to talk to a live Xfinity person over the phone and specifically talk to the retention department? I try the online chat, they are not helpful. I call Xfinity customer service, I cannot get a hold of anyone, told to use the robot which doesn't work and I get chat again and it is a useless endless cycle. I just wanted to give Xfinity a chance to keep me as a customer before I leave because raising my bill $20 every January is not acceptable. It seems they have no interest in having live people to talk to, the process is ridiculously hard to get in touch with anyone, and they do not want to keep me as a customer.
CCJodie
Problem Solver
•
1.3K Messages
1 year ago
@JHealy1950 Hi there, on this channel, we work with customers through the site and private chat. I would be happy to help work on this for you. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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