2 Messages
Retail store lied to me!
I just went to start a new internet at my new apartment today
They charged me $70 for the same as $45! (300mbps)
They add a voice premier which I never said I need!
When I asked about it, they said it is free only for emergency outage stuff in the gateway( what a big lie!)
When I went back to the store to complaint about the price difference. They said the online price is not correct.
After a long argue. They said they will give me credit $100 to make up. I am not sure I can get credit from these lying people!
Now I am feeling super defeated as I trust too much from these people, and they are riling me off! Robbery!
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.5K Messages
3 months ago
Hello @user_0oaq68, thank you for taking the time to reach out on social media. I understand your concern with the promotion, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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