Visitor
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1 Message
Restricted session can’t pay bill
I get a restricted section message when I try to pay my bill. I originally thought I closed my account correctly at my old apartment 3 years ago. I was surprised to see the unpaid balance notice. However it will not tell me how much it is or what it’s for due to the restricted section message when I click on it.
For my old account, it still shows the account number, and that it is “inactive”.
I am trying to turn the WiFi on now in the apartment I just moved in to with Xfinity, so some help rectifying this issue would be great.
XfinityEsteban
Official Employee
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137 Messages
2 years ago
Hello, it means a lot to us that you are choosing us as your service provider again. I can help you with your account here to see what we need to do to get you set up.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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