1 Message
Restricted Section
I got charged for $100 equipment fee and I got it waived. The Xfinity people sent me 2 link to my email to pay my bill and every try it say RESTRICTED SECTION I tried the to pay on the app the fee is not waived. Please help.
XfinityJohnG
Official Employee
•
1.2K Messages
5 days ago
Thank you very much for reaching out to us here @User_scatt1436. I will be happy to look intoi any billing question from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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