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user_tcogrz
1st Topic

Visitor

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4 Messages

Sunday, August 24th, 2025 5:55 PM

Restoring service after installment plan

I recently set up the installment plan and paid the down payment, however services aren’t restored and xfinity assistant isn’t any help, and can’t get a live agent to help. I would my services restored. 

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4 hours ago

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XfinityThomasD

Official Employee

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1.6K Messages

5 months ago

 

user_tcogrz Thanks for taking a moment to post on our Community Forums. Is there any indicators or pop-ups on the Xfinity app or website advising a payment is still needed?

 

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user_tcogrz

Visitor

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4 Messages

Thank you for responding, yes it looks like it’s the original payment minus the $50 installment payment now. 

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5 months ago

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XfinityJon

Official Employee

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972 Messages

How long has it been since the payment was made, it can take up to two hours for services to be restored. Often times it is quicker, but can take up to a couple of hours. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_tcogrz

Visitor

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4 Messages

Ok, it’s been about an hour.

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5 months ago

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XfinityJon

Official Employee

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972 Messages

Did you get any confirmation email regarding the arrangement, or is it displaying on the Xfinity App, now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_tcogrz

Visitor

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4 Messages

No I haven’t received a confirmation email, and I just see the payment but nothing in regards to the installment plan 

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5 months ago

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user_4syz2c

Visitor

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2 Messages

7 hours ago

I paid the installment fee and my services haven't been restored

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user_4syz2c

Visitor

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2 Messages

7 hours ago

Hi 

I made my installment payment and my services aren't restored

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