Visitor
•
3 Messages
Resolved billing error reported to credit bureaus
After nearly 20 years, we canceled our Comcast service in February. No issues whatsoever, just got an offer we couldn't refuse. Purposely went to store to plan ahead, and discontiuued the service on a precise date, paid in full, turned in the equipment with a zero balance. All's well, should we choose to return as a customer in the future. Or so we thought...
Fast forward, received a bill for outstanding balance a few months later. Spent a solid hour speaking with live chat. They agreed with me. Thought all was well, again.
Couple months later, same exact series of events. Live chat was more insistent that it was my fault. They ultimately checked back to the previous chat, and AGAIN agreed with me, to the point that they apologized repeatedly.
Well, fast forward a couple more months...and it was reported to the credit bureaus as being an outstanding balance!!
It's just not fair. Spent so much time already. There is no winning here, and I see in threads that I'm not the only one to experience this. I've saved both extended live chat conversations for reference. Need the assistance of someone that is empowered to fix this. Please.
XfinityJamesC
Official Employee
•
2.4K Messages
3 days ago
Greetings, @user_i6vyi3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these billing issues, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
2
0
user_i6vyi3
Visitor
•
3 Messages
3 days ago
Of course. Thank you.
0
0