Resolve billing concern

Hello,

I need help with a billing issue.  On 12/26/2024 I had an extended Live Agent chat with a "Mohd" regarding a mistake XFinity made on my final bill. Xfinity did not have a record of me returning my equipment but in fact I had returned the equipment and I have the receipt to prove it.  The message from Mohd, live agent said:

2:04 pm 12/26/24

Fr** (name withheld), I have checked this with the team and on my complete ownership I am raising a request from my side for this and escalating this to the relevant department to get this done for you, so the team will rectify the equipment and remove the unreturned charges on your account and once the unreturned charges will be removed.

So you will have a credit balance in your account for $141.50 which will be automatically get refund in your last payment method within 6–7 business days.

Would that be fine?

I have not yet received the $141.50.  Can you help?  

Details from my recipe for returned equipment (I also have a copy)

xfinity

Date: November 6, 2024
Time: 03:03 PM
Consultant: Yadjana M

Account: [EDIT: acct number]
Name: (PRIVATE)

Equipment Returned
Type: Xb / m3.1 Emta
Model: TG4482A
Serial Number: [EDIT: number]