Visitor
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1 Message
Requesting Review and Debt Recall for Account Cancelled In-Person
Hello,
I recently discovered that a closed Comcast account was sent to a third-party collection agency. However, I explicitly cancelled this account in person at an Xfinity retail store and believed it was fully resolved with a $0 balance at that time.
It appears there was an administrative error or a trailing system balance generated after my in-store cancellation. Because I closed this account in person, I would like an Official Employee to review the account history, verify the cancellation date, and help resolve this.
If a valid trailing balance does exist, I am happy to pay Xfinity directly right now to clear my record. However, because this stemmed from an in-store cancellation, I need Xfinity to officially recall the debt from the collection agency and completely delete the collection entry from my credit report, rather than just marking it as "Paid Collection."
Could an Official Employee please send me a Direct Message to review my old account notes and help me get this cleared up?
XfinityVianney
Official Employee
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2.7K Messages
4 hours ago
Thank you for reaching out. I can certainly look into the balance and help provide some clarity.
I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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