Requesting recorded phone call

Hello, I was told on October 2nd 2026 that I would need to pay $68.79, I will get a $38 credit because I was not informed that my plan changed from $40 to $99/month. The rep told me to pay the $68.79 on October 20th and the $38 credit would post. Additional, the rep said to set up autopay on October 20th so effective November 20th I will receive a $10 discount for the monthly payment moving forward which would be  $56/month with auto pay. I checked my Xfinity account and the balance was showing $67.20. I called support and they said they do not have any notes from my call, I asked to speak to a supervisor and have them pull up the recorded call. The supervisor refused and said it would take time to do that, she refused to give me the $38 credit and said there’s no record. 

im request a recording of my phone call on October 2, 2026. Please send that to me for my records as I was told something different and this is not write.