Requesting Loyalty Review: 5-Line Mobile & Internet Price Match (Zip: 98321)

I am a long-term customer seeking a manual account review from the Loyalty/Retention team. I am looking to align my services with the current promotional rates, and 5-year price guarantees currently available in Buckley, WA. 

Current Account Breakdown:

 

Internet: I am on a 200 Mbps plan with a base rate of $67/mo. After my $10 AutoPay/Paperless discount (linked to my bank account), my net service cost is $57/mo.

Mobile: 5 lines total (4 Standard, 1 Premium) at $130/mo.

Device Status: I have one active device installment plan with $25/mo payments (15 months remaining). This line currently receives a $20/mo statement credit tied to the Premium tier requirement.

 

My Request:

 

Internet: New customers in my zip code are offered the 300 Mbps "Connect More" plan for a base of $55/mo ($45/mo after the $10 AutoPay discount) with a 5-Year Price Guarantee. I am currently paying a $12/month premium for a slower speed. I am asking to be moved to this $55 base rate to match current local offers and competitors like Verizon 5G Home ($35/mo).

Mobile: I would like to migrate my 5 lines to the latest Generation 6 "Mix and Match" pricing. I am targeting the $100 base rate ($20/line for 5 standard Unlimited lines). With the $10 Premium upgrade for my primary line, this should bring my mobile service total to $110/mo before taxes and device payments.

 

I prefer to finish my remaining 15 device payments with Xfinity but I need my monthly service rates to be competitive with today's market standards. Please let me know how we can adjust these plans to maintain our long-term relationship.

Thank you,

Jon