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user_1uwu3u
1st Topic

Visitor

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1 Message

Tuesday, February 24th, 2026 4:39 PM

Requesting Full Refund for Unused Service and Account Cancellation (Moved to Korea)

Hello,

I moved back to South Korea on January 31st and I am no longer residing in the U.S. However, I noticed that I was still charged for my service this month.

I would like to request the following:

  1. Refund for Internet Service: I haven't used the WiFi/Internet for the past month as I've been in Korea. Please process a refund for the period after my departure.

  2. Cancel Xfinity Mobile: I also need to cancel my mobile service immediately.

  3. Disable Auto-pay: Please ensure that Auto-pay is turned off so no further charges occur.

  4. Account Closure: I would like to fully close my account.

Since I am currently abroad, I cannot receive phone calls or SMS to my U.S. number for verification. Please let me know how I can proceed with the identity verification via email or private message.

Thank you for your help.

Question

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Updated 

1 month ago

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Accepted Solution

XfinityKassie

Official Employee

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2.4K Messages

1 month ago

 

user_1uwu3u Hello there, and thank you for reaching out to our Xfinity Forums Team! I hope the move to Korea went well. I'm happy to help you with your Xfinity account, and get that all lined out. While we hate to lose you as a customer, I hope you if you return you will consider us in the future. To get started, please send a Direct Message with your name, and the service address associated with your account. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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