Requesting Direct Payment & Debt Recall for Unknown Outstanding Accounts ($66 and $145)

Hello Xfinity Team,

I recently checked my credit report and saw two small collections from Xfinity that I was completely unaware of—one for $66 and another for $145. I never received final paper statements or notifications regarding these balances prior to them going to an outside agency. My mother managed these bills at the time, and I never knew about anything outstanding.

I want to resolve this immediately and pay Xfinity directly for the full amounts. However, since I was never properly notified of these outstanding balances, I am requesting that Xfinity formally recall these debts from the collection agencies (Credence Resource Management/ CBE Group) upon receipt of my payment.

Please send me a direct message so we can verify my identity, process the direct payment, and open a ticket to recall the collection files so they can be removed from my credit profile. Thank you for your assistance.