Visitor
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3 Messages
Requesting Direct Payment & Debt Recall for Unknown Outstanding Accounts ($66 and $145)
Hello Xfinity Team,
I recently checked my credit report and saw two small collections from Xfinity that I was completely unaware of—one for $66 and another for $145. I never received final paper statements or notifications regarding these balances prior to them going to an outside agency. My mother managed these bills at the time, and I never knew about anything outstanding.
I want to resolve this immediately and pay Xfinity directly for the full amounts. However, since I was never properly notified of these outstanding balances, I am requesting that Xfinity formally recall these debts from the collection agencies (Credence Resource Management/ CBE Group) upon receipt of my payment.
Please send me a direct message so we can verify my identity, process the direct payment, and open a ticket to recall the collection files so they can be removed from my credit profile. Thank you for your assistance.
XfinityJon
Official Employee
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1.7K Messages
5 hours ago
Good afternoon irouse1218. I can certainly understand wanting to get these account squared away. Once the payments are made that will be reported to the collections agencies, that they have been resolved. Do you have access to the Xfinity App at all with the username, that would have been associated with the accounts?
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