Visitor

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2 Messages

Saturday, May 23rd, 2026 3:09 AM

Requesting assistance to waive Early Termination Fee due to returning to active Xfinity household

Hi everyone,
I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account.
I actually started out using Xfinity in my original household, and because of my long-standing loyalty to the brand, I opened another Xfinity account when I moved into a second household. Due to a relocation, I no longer have a need for that second household and have returned to the original household, which has a continuous, active, and ongoing Xfinity account.
I didn't switch to a competing provider; I simply transitioned back into the home that is actively using and paying for Xfinity services. Because the household remains a dedicated customer, Comcast hasn't actually lost a subscriber here.
When I inquired about this, the representative suggested I ask here or corporate for assistance with a courtesy waiver given these specific loyalty circumstances. I am hoping a corporate specialist here can help look at the account details and waive this final $100 balance.
I have the account numbers, names, and addresses for both the closed account and the current active household account ready to send over via private direct message as soon as a team member responds.
Thank you for your time and help!

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Official Employee

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641 Messages

2 hours ago

 

user_itmr3u, hello there and thanks for reaching out! I completely understand your viewpoint and concerns. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

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