Visitor
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1 Message
Requesting a full refund for unused equipment
[Edited: "Personal Information"]
Account number:[Edited: "Personal Information"]
I have been a customer of yours since 2007. I am now a single mom and I have been paying way to much for my service since February 2024 it is when I moved so almost 2 years. I have had Xfinity equipment in my possession which I only realized that I had in my possession this month that were brand new and still in the box and unused. I have no idea why I ever had it as I did not use it at all. It costed me $42 bucks per month by 23 months plus taxes, it is a pretty penny. I would like that credited back to my account please. I would think for my loyalty to Xfinity over the years this oversight can be easily resolved by giving me back that credit that totals $966.00 without the taxes.
XfinityAdrienne
Official Employee
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1.7K Messages
15 hours ago
Hey there, @user_xodv0n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the frustrations with the billing concerns, and the equipment. We would be happy to dive into the account with you and ensure everything is resolved with the equipment. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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• Click "Sign In" if necessary
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