Request to Waive $100 Technician Recovery Fee Due to Building Infrastructure Issue

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_537

Thanks for reaching out to us. The tech recovery fee is generally charged when a self-install cannot be completed, where a technician has to be sent out to complete the order and or activate the services.

That fee would have been agreed to at the time of ordering the service with the email sent out confirming and preparing for the visit https://www.xfinity.com/support/articles/prepare-for-your-service-visit

I'll be happy to take a look at the account to see if the technician left any notes on the work order

 Go ahead and send me a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum