1 Message
Request to Waive $100 Technician Fee as Promised
I spoke with three agents in chats, and each promised to waive the $100 technician visit fee due to unresolved network issues. I end up resolved the issue myself by purchasing and installing new equipment. After several days of waiting, I noticed that the $100 fee is still being charged. This is very frustrating, as multiple agents explicitly stated this fee would be waived due to the unresolved issue.
I am requesting that the $100 service fee be immediately removed from my account, as was guaranteed by your agents during the chat. Please resolve this billing discrepancy promptly. I should not have to pay for a service call that did not actually resolve my issue.
XfinityBenjaminM
Official Employee
•
2K Messages
1 year ago
@user_acwrvq Hello! Thank you for reaching out to us here on our Community Forum. We can certainly take a look at your account and see what we can do for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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