Visitor
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1 Message
Request to update payment method for automatic billing
Hi Support Team,
I am writing to request assistance with updating the payment method for my account.
Whenever I try to add a new credit card, I consistently receive the following error message:
To provide a bit more context, my previous payment method [Edited: "Personal Information” ]
I am currently trying to replace it with my new card, but I keep encountering the error message ("We are unable to process your request at this time...")
Here are my account details for your reference:
[Edited: "Personal Information” ]
Issue Description: Failed to update card details on the billing page.
Could you please check if there is any account-level restriction or billing issue preventing this update?
Thank you for your help, and I look forward to your reply.
Best regards,
user_t2usz4 - [Edited: "Personal Information” ]
XfinityOrlandoM
Official Employee
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4K Messages
5 hours ago
@user_t2usz4
Thanks for reaching out to us, we do apologize for any inconvenience you're having updating your payment information.
Updating personal information such as credit card or banking information is a self-service option you have to do through the Xfinity app or through our website. https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments
If you're not getting any messages that your online payment account access has been blocked, you may try using a different browser, clearing cache and cookies on your device and also trying a different browser in incognito mode without using a VPN.
Let me know after you try to step to the if you were able to update your payment information
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