jytree's profile

New Poster


1 Message

Tue, Aug 18, 2020 8:00 AM

Request to terminate service and recalculation of the balance


My name is Jaeyoung

I am currently using your service. (Account Number


I am going back to my country (Korea) on September 12.
So I want to use the service until September 11th and stop the service after that. If you adjust the amount again to September 11th in my account, I will pay online.
I'd appreciate it if you could tell me the procedure for returning the modem, etc



Official Employee


2.4K Messages

9 m ago

Hi there, @jytree


I hope you have a safe trip back to Korea! I can help with any questions and set up a disconnect for you. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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