Visitor
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1 Message
Request to Remove ACH Payment Restriction
I received a 6-month ACH/bank account restriction after two returned Auto Pay payments that I believe were caused by a typo when entering my bank information, not insufficient funds.
Could someone please help remove the restriction and send me the secure link to correct my bank information so I can restore bank Auto Pay and the $10 monthly discount?
XfinitySean
Official Employee
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1.1K Messages
5 hours ago
Hi there, user_uho1p0, and thanks for posting here on the community forums! I apologize, but we're unfortunately not able to override or remove the restriction that's placed on an account after multiple payments have failed, even in cases where the information was entered incorrectly. We're more than happy to provide support any other way we can though!
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