Visitor
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1 Message
Request to Merge Bulk & Personal Account and Refund December Charges
Hi, I need help resolving a billing and account issue.
I previously requested that my personal Xfinity service be canceled, but it appears it was not canceled properly. My apartment already includes a bulk Xfinity internet plan, so I should not have a separate personal service.
I am requesting the following:
- That my personal service be merged into / corrected to the apartment bulk plan,
- A refund for the December charges that were billed under my personal account, and
- Please ensure that no equipment fees are charged to me, as the equipment in my unit is provided by the apartment. I am not sure whether any equipment charges have been applied, so I would like this confirmed as well.
Please review my account and let me know once this is resolved. Thank you.
XfinityAngie
Official Employee
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2.2K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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