Request to Cancel Xfinity Mobile Service and Correct Final Bill

According to the policy published on the Xfinity website, when a customer transfers their phone number to another provider, Xfinity Mobile should automatically cancel service for that line once the number transfer is complete.

I transferred my number to another provider on July 10. Based on this policy, I expected my Xfinity Mobile service for that line to be canceled automatically. However, the Xfinity website and app still show the mobile service as active.

I attempted to contact Xfinity on July 10, but it was extremely difficult to reach a representative. When I recently called again to resolve the issue, the representative was rude and told me that transferring my number did not cancel the service and that I would still be responsible for the full charges. This is inconsistent with the policy stated on Xfinity’s website, and I have not used Xfinity Mobile service since transferring my number.

Please:

1. Cancel my Xfinity Mobile service immediately.
2. Review the account and apply the cancellation effective July 10, when the number transfer was completed.
3. Remove any charges incurred after that date.
4. Send me a finalized bill showing the corrected amount due.

Thank you.