Request to Cancel Service Due to Move – Xfinity Not Available in New Area

Hello,

I will be moving to a new location where Xfinity Internet service is unfortunately not available. Due to this, I will need to cancel my existing Xfinity service.

I would appreciate it if someone from customer support could assist me with the cancellation process and guide me on any final steps.

Please let me know what information you need from my end to proceed.

Thank you for your support!

Responses

XfinityAmandaB

Official Employee

•

2.1K Messages

5 days ago

user_yhvaa6 Sorry to hear you will no longer be with us but we can help with a disconnect. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_yhvaa6

Request to Cancel Service Due to Move – Xfinity Not Available in New Area

XfinityAmandaB

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