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user_b815dz
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Visitor

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1 Message

Monday, June 15th, 2026 8:09 PM

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Request to add wife’s name to statement "Bill To" line for proof of residency

Hello, I need assistance from an official employee to add my wife's name to the 'Bill To' address section of my monthly billing statements for residency proof purposes. Please invite me to a private message so I can safely share my account details.

Question

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Updated 

2 hours ago

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Accepted Solution

XfinityAdrienne

Official Employee

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2K Messages

2 hours ago

I am happy we were able to get the statement name updated for you, @user_b815dz! I appreciate you reaching out to us to update the information. Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day. 

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XfinityAdrienne

Official Employee

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2K Messages

23 hours ago

Good Afternoon, @user_b815dz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I can certainly take a look into adding your wife to the bill-to address on the statement. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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