Request refund

the service is still active but I am requesting a refund of my negative balance

@user_qcm1s2, for overpayments that have created a credit balance. We can submit a request for the credit balance to be refunded as long as it does not place the account into a negative balance. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@XfinityMarshante​ i have already send dirrect massage