Visitor
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3 Messages
Request of Collection Record Removal
Hi
I recently discovered that there was a collection account associated with my previous Comcast account. This account was shared with a former roommate, and after I moved out there was an outstanding balance of $74. Unfortunately, I never received any notification regarding this balance and was unaware that it had been sent to collections.
I only became aware of the collection a few days ago while reviewing my credit report. As soon as I learned about it, I immediately paid the outstanding balance in full.
The collection record has had a significant negative impact on my credit score. Given the small balance involved, the fact that it has now been paid in full, and that I was unaware of the debt, I respectfully request that Comcast consider removing the collection record, or recall of the collection account and recover my credit score.
Please let me know if you need anything from me.
Thanks
XfinityAbby
Official Employee
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920 Messages
18 hours ago
Hello @user_y3qhe7 thank you for reaching out on our community forum. Since you did pay the balance. Once your credit report is updated which generally takes 3-6 months the balance will show paid in full or satisfied on your credit report. I do understand that you did not get notice of this balance right away but since this was resolved with you paying that balance you will have to wait for it to be reported as paid in full or satisfied.
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