Visitor
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1 Message
Request for Written Confirmation of Account Closure
Dear Xfinity Support Team,
I have already paid my carrier bill and cleared all outstanding dues. After receiving confirmation from your agent, we transferred our phone numbers to other networks.
However, I am still seeing two scheduled bills:
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$95.29 – October 8, 2026
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$11.99 – November 7, 2026
I recently spoke with your agent, who assured me that everything would be closed within 10 days.
I kindly request written confirmation that my entire account will be closed, all automatic payments will be canceled, and my saved credit card details will be removed.
Thank you for your assistance.
Sincerely,
XfinityJoe
Official Employee
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1.5K Messages
5 hours ago
Good morning @user_3jvwyq we'd be happy to review your account with you and answer any questions you have after we complete a quick account verification.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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