Request for Written Confirmation of Account Closure

Dear Xfinity Support Team,

I have already paid my carrier bill and cleared all outstanding dues. After receiving confirmation from your agent, we transferred our phone numbers to other networks.

However, I am still seeing two scheduled bills:

• $95.29 – October 8, 2026

• $11.99 – November 7, 2026

I recently spoke with your agent, who assured me that everything would be closed within 10 days.

I kindly request written confirmation that my entire account will be closed, all automatic payments will be canceled, and my saved credit card details will be removed.

Thank you for your assistance.

Sincerely,