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user_pdpyyk
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Monday, August 25th, 2025 5:35 AM

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Request for Service Order Agreement / Proof of Residency Before Activation

Hello,

I recently placed an internet order with delayed shipping, so my service will not begin until September. However, I need an official document now that shows my full name, service address, and account number in order to provide proof of residency.

Could you please provide me with either:

  • A Service Order Agreement, or

  • An Account Verification Letter

I do not need a bill yet, just a document confirming my scheduled service.

Thank you very much for your assistance.

Best regards,
Ruoyu Hu

Question

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Updated 

9 months ago

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XfinityBenjaminM

Official Employee

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3K Messages

9 months ago

 

user_pdpyyk Hello! Thank you for reaching out. Typically, Proof of Residency is asked for before having an account setup. We use this to determine that your service address is new to you and that you had no association with the address prior to that. If you already have an order set up, you should have a confirmation email.

 

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