Visitor
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1 Message
Request for Review and Adjustment of 2026 Bill
Dear Xfinity Customer Support,
I hope you are doing well.
I am writing regarding my new 2026 billing statement, which shows a charge of $319.48. This increase feels unexpectedly high, and I am finding it difficult to justify continuing service at this rate.
I’ve been a loyal Xfinity customer for over a decade, and my intention is to remain with you. However, this recent bill has made me seriously consider canceling my service altogether if we cannot find a more reasonable rate. I value the benefits and reliability I’ve received over the years, so I kindly request a review of my account and billing charges, and that my monthly rate be adjusted to something more in line with what I’ve historically paid while retaining my current service benefits.
Could you please:
Review my account for any available loyalty discounts or promotions?
Advise on any cost-saving plans that offer similar benefits?
Determine if there’s any error or adjustment that can be made to lower my total?
I would truly appreciate any assistance you can provide. Thank you for your time and understanding.
XfinitySara
Official Employee
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2.3K Messages
6 hours ago
@user_067mqf - Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Before we take a closer look, have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online. Also, I highly recommend reviewing your full billing statement(s), which should reflect any recent changes, including increased or one-time fees. Here's how to do that:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
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