Visitor
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1 Message
Request for Promotional Rate After Recent Bill Increase
Hi, my internet bill just increased from approximately $61/month to $121/month after my promotional rate ended.
I’d like to stay with Xfinity, but I can’t justify paying nearly double for the same service. Before I switch providers, could you please review my account for any current promotional, loyalty, or retention offers that would bring my rate closer to what I was previously paying?
If there aren’t any competitive options available, I’d like to discuss cancellation.
XfinityJamesC
Official Employee
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3.1K Messages
1 hour ago
Greetings, @user_vjnznk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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