Skip to main content
user_hdr1sh
1st Topic

Visitor

 • 

1 Message

10/25/2026 5:48 PM

Request for private billing assistance

I'm assisting an Xfinity customer who would like a written quote for a lower-cost internet, basic network TV and home phone package. The chat has not connected us to a person, and the private feedback form is rejecting the selected category. Could the support team invite us to continue privately? This is a quote request only; no service changes are authorized.

Question

 • 

Updated 

17 days ago

26

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.6K Messages

17 days ago

user_hdr1sh thank you for using the Xfinity Community Forums page to reach out regarding your billing related concerns. I am happy to review your options today ensuring you have the value for service you need. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here