Request for options and/or updated pricing for long term (15+ years) xfinity customer

Hello!

I currently have triple-play (tv, internet, phone) with Xfinity. I got a promotion around 1.5 years back. When it ended last summer, my rate went up but there were no options. The rate just went up in January, and will go up again in May when the second year of the original 2 year promotion ends.

I now have the option of switching to much cheaper fiber optic internet with Frontier and youtubeTv, but my experience with the Xfinity service, especially internet, over the last 15+ years has been really good and I would like to evaluate all options to stay before considering switching.

I would like to find out pricing/deals for

1. Continuing with what I currently have (all 3 services)

2. Removing TV totally and just having internet + phone.

Thanks

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Responses

CCCrystal1

Problem Solver

•

528 Messages

2 years ago

Hello! I'm so sorry to hear that. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

0

ms20

Regular Visitor

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7 Messages

2 years ago

Hello!

Can someone please help me with my plan changes. I have tried several times over the last few months and each time I have followed up with Xfinity Support private message but the discussion seems to go nowhere and fizzles out.

Thanks!!!

3

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XfinityRoberto

Official Employee

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1.7K Messages

Hello and welcome to Comcast. Thank you so much for reaching out to us today about the troubles you are having with changing your plan. You are in the right place and I am happy to assist you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

ms20

Regular Visitor

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7 Messages

Thank you. Will send it now.

2 years ago

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XfinityDilary

Official Employee

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2.2K Messages

Thanks for allowing us to help with your rate concerns today, @ms20! I am glad we were able to find a suitable offer for your needs. If you need anything else, don't hesitate to create a new public post. We are available for you 24/7.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Billing

ms20

Request for options and/or updated pricing for long term (15+ years) xfinity customer

CCCrystal1

ms20

XfinityRoberto

ms20

XfinityDilary

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